Privacy Policy

1. Information We Collect

Dubai Elite Maintenance Services ("we," "our," or "us") collects information to provide better services to our customers. We collect information in the following ways:

Personal Information

• Name and contact information (phone number, email address, physical address)
• Service requests and maintenance history
• Payment information (processed securely through third-party providers)
• Communication preferences

Technical Information

• IP address and browser information
• Website usage data and analytics
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our maintenance services
• Scheduling appointments and service calls
• Processing payments and maintaining billing records
• Communicating about services, updates, and promotions
• Ensuring service quality and customer satisfaction
• Complying with legal obligations
• Protecting against fraud and unauthorized access

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure storage and backup systems
• Regular monitoring for unauthorized access

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized content
• You can manage cookie preferences in your browser settings

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain service history
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and customer experience

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: