Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Dubai Elite Maintenance Services ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Description

Dubai Elite Maintenance Services provides comprehensive maintenance and repair services including but not limited to:

• Air conditioning maintenance and repair
• Plumbing services and installations
• Electrical work and repairs
• Carpentry and woodwork
• Painting services
• Welding services
• Masonry and tiling work
• General maintenance services

3. Service Agreements

Booking and Scheduling

• Service appointments must be scheduled in advance
• Emergency services are available 24/7 with additional charges
• Cancellations must be made at least 24 hours in advance
• We reserve the right to reschedule appointments due to unforeseen circumstances

Service Execution

• All work will be performed by qualified and licensed technicians
• We will provide estimates before beginning work
• Additional charges may apply for work beyond the original scope
• Customer must provide safe and reasonable access to work areas

4. Pricing and Payment

Pricing

• All prices are quoted in UAE Dirhams (AED)
• Prices may vary based on service complexity and materials required
• Emergency service calls incur additional charges
• Travel charges may apply for locations outside our standard service area

Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, bank transfers, and major credit cards
• Late payment fees may apply to overdue accounts
• Disputed charges must be reported within 7 days of service completion

5. Warranties and Guarantees

• Workmanship Warranty: We guarantee our workmanship for 90 days from service completion
• Parts Warranty: Manufacturer warranties apply to all parts and materials
• Service Guarantee: We stand behind the quality of our work and will address any issues promptly
• Limitations: Warranties do not cover damage due to misuse, normal wear, or external factors

6. Customer Responsibilities

• Provide accurate information about service requirements
• Ensure safe access to work areas
• Remove or protect valuable items in work areas
• Inform us of any hazardous conditions or special requirements
• Be present or designate an authorized representative during service
• Make timely payments as agreed

7. Limitation of Liability

Dubai Elite Maintenance Services' liability is limited as follows:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We maintain appropriate insurance coverage for our operations
• Customers are advised to maintain their own property insurance
• Claims must be reported within 30 days of service completion

8. Cancellation and Refunds

Cancellation Policy

• Customers may cancel appointments with 24 hours notice
• Cancellations with less than 24 hours notice may incur charges
• We reserve the right to cancel services due to safety concerns

Refund Policy

• Refunds are considered on a case-by-case basis
• No refunds for completed satisfactory work
• Partial refunds may be available for incomplete work
• Refund requests must be made within 7 days

9. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• Customer information is collected and used in accordance with our Privacy Policy
• We implement appropriate security measures to protect your data
• Information is only shared with authorized personnel and service providers
• Customers have rights regarding their personal information

10. Dispute Resolution

• We encourage direct communication to resolve any issues
• Formal complaints should be submitted in writing
• We will investigate and respond to complaints within 7 business days
• Unresolved disputes may be subject to mediation or arbitration
• These Terms are governed by UAE law

11. Modifications to Terms

We reserve the right to modify these Terms at any time:

• Changes will be posted on our website
• Customers will be notified of material changes
• Continued use of services constitutes acceptance of modified Terms
• Previous versions of Terms remain available upon request